Guest Satisfaction Survey

Overall Experience

Please rate your Overall Satisfaction with your most recent stay at this hotel Very Satisfied Somewhat Satisfied Neither Somewhat Dissatisfied Very Dissatisfied

How likely would you be to recommend this hotel to a friend planning to visit the area Definitely Would Somewhat Satisfied Might or Might Not Probably Would Not Definitely Would Not

How likely would you be to stay at this hotel if you were returning to the area Definitely Would Somewhat Satisfied Might or Might Not Probably Would Not Definitely Would Not

Thinking about your overall experience at this hotel and what you paid, how would you rate the value you received for the money? Was it worth it? Much More Than You Paid Somewhat More Than You Paid About What You Paid Somewhat Less Than You Paid Much Less Than You Paid

Compared to other similarly priced hotels, how would you rate Thumper Pond overall? Much Better Somewhat Better About the Same Somewhat Worse Much Worse Not Applicable

Overall Impression

Please rate your experience at Thumper Pond on the following:

Please rate your experience with associates at Thumper Pond on the following:

About the Guest Room and Room Furnishings

Please rate your experience at Thumper Pond on the following:

Your Night’s Sleep

Please rate your experience at Thumper Pond on the following:

Dining Facilities and Service

Please rate your overall dining experience if you dined in a restaurant at Thumper Pond during your stay

If you ordered room service at Thumper Pond please rate the following:

Leisure and Fitness Facilities

Please rate your experience at Thumper Pond on the following:

Meeting Facilities & Services

Please rate your experience at Thumper Pond if you attended an event at this hotel during your stay:

Problem Resolution

During your stay did you experience any problems? Yes

Please elaborate. Did the problem get resolved during your stay?

About You

What was the primary reason for this stay? Business Pleasure/Leisure Both

In the past 12 months, how many nights have you stayed at any hotel for business: 0 1-6 7-19 20-49 50-120 121+

In the past 12 months, how many nights have you stayed at any hotel for pleasure/leisure: 0 1-6 7-19 20-49 50-120 121+

Gender: Male Female

Age: Under 18 18-34 35-49 50-64 64+

Education: --- High School Some College College Graduate Post College Grad

We would appreciate any suggestions you might have as we continue to improve our hotel:

* Name:

* Phone:

* Email:

Date of Stay:

Room #: