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Guest Satisfaction Survey

Rate Your Minnesota Lake Vacation

Thumper Pond strives to make your Minnesota lake vacation as satisfying as possible. Please take a moment to complete this guest satisfaction survey and let us know what you think of our Northern Minnesota resort. Your comments are important to us, and we appreciate you taking the time to share them.

Overall Experience






Overall Impression

Please rate your experience at Thumper Pond on the following:

Excellent Very Good Good Fair Poor Not Applicable
Overall service received
Overall physical condition of this hotel
Appearance of hotel exterior & grounds
Condition of lobby and reception area

Please rate your experience with associates at Thumper Pond on the following:

Excellent Very Good Good Fair Poor Not Applicable
Responsiveness to your needs
Professional, courteous attitude
Professional appearance
Knowledge about hotel and local area
Airport or local shuttle service
Speed of check-in process
Speed of check-out process

About the Guest Room and Room Furnishings

Please rate your experience at Thumper Pond on the following:

Excellent Very Good Good Fair Poor Not Applicable
Overall cleanliness of guest room
Overall physical condition of room & furnishings
Cleanliness and condition of bedding
Comfort of mattress
Comfort of pillows
Cleanliness and condition of carpet
Condition and function of drapes
Function & features of telephone(s)
Overall operation of heating & A/C
Ease of using internet service
Overall workspace
Lighting in guest room
Feeling of safety and security
Excellent Very Good Good Fair Poor Not Applicable
Bathroom cleanliness
Physical condition of bathroom
Selection & quality of bath amenities
Lighting in bathroom

Your Night’s Sleep

Please rate your experience at Thumper Pond on the following:

Much Better Somewhat Better About the Same Somewhat Worse Much Worse Not Applicable
How did your quality of sleep for this stay compare to similarly priced hotels?

Dining Facilities and Service

Please rate your overall dining experience if you dined in a restaurant at Thumper Pond during your stay

Excellent Very Good Good Fair Poor Not Applicable
Restaurant atmosphere, comfort & appeal
Overall dining experience at breakfast
Overall dining experience at dinner

If you ordered room service at Thumper Pond please rate the following:

Excellent Very Good Good Fair Poor Not Applicable
Overall room service experience
Timeliness of order
Food Temperature

Leisure and Fitness Facilities

Please rate your experience at Thumper Pond on the following:

Excellent Very Good Good Fair Poor Not Applicable
Condition of Waterpark
Selection of fitness equipment
Condition of fitness equipment

Meeting Facilities & Services

Please rate your experience at Thumper Pond if you attended an event at this hotel during your stay:

Excellent Very Good Good Fair Poor Not Applicable
Comfort of event rooms
Quality of food served at event

Problem Resolution

Type of Problem Reported Handling (Expectations)
Exceeded Met Fell Below
Room request not honored
Associate helpfulness/attitude
Guest room cleanliness
Bathroom cleanliness
Heating/Air Conditioning System
TV/Remote
Water pressure/temperature
Wake-up Call
Internet Service
Dining/Food/Beverage
Insects/Pests
Noise
Accuracy of Final Bill
Other


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